FAQ – Fabrics 'N Crafts Canada
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We are looking forward to helping you out. Check the below list of most frequently asked questions. If you can't find answers here and/or you have other questions, please send us an email to support@camelotcrafts.ca or Use our online form
Please contact us at enquiries@camelotcrafts.com or via our online form and we will be happy to see if we can accommodate your request.
Shop Pay, Google Pay, PayPal and all major credit cards. The checkout process is completely secured and encrypted.
Sales tax is applicable on Canadian orders. You will be charged your province’s tax(es).
Please contact us at support@camelotcrafts.ca or via our online form and we will be happy to see if we can accommodate your request.
No, simply check out as a guest. You can access order information via link in your confirmation email.
To create an account, click CREATE AN ACCOUNT (located on top right corner) and follow instructions. By creating an account, you can expedite the check out progress on future orders and track all of your orders in one easy to access location.
Click SIGN IN on top right corner.
Click SIGN IN on top right corner and then click FORGOT YOUR PASSWORD? and follow instructions.
If an item no longer appears on the website, it may be out of stock or discontinued. Please email for support@camelotcrafts.ca or use our online form (link) for assistance.
Promotion codes, if applicable, can be entered after you PROCEED TO CHECKOUT. Enter your promo code in the field marked DISCOUNT CODE. The valid discount will be deducted from your order amount.
No. At this time you are able to use one coupon or promotion code per order.
There may be restrictions on codes (ex.: one use per email address). If a promo code is not working and you believe this is a system error contact us prior to checking out. Once you have checked out, we cannot adjust orders.
Please refer to our RETURN POLICY page (click here) for a list of what can and cannot be returned and/or exchanged.
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